Modelo de decisión para la implementación de proyectos de optimización espacial en el departamento de gestión inmobiliaria de la empresa Citi
The present research work was carried out in the Real Estate management department, which acts as a Real Estate consultant and strategic partner administrator of the operating properties for the Citi financial corporation. Following a new global strategy, the corporation establishes the new goal to sell the consumer banking division in many countries around the several regions of the globe. In Central America, this decision implies the sale and closure of operating properties and a consolidation and transformation strategy. The Real Estate department has the goal to propose and carry out space optimization projects throughout all the properties of the Central American portfolio, in order to adapt the new operations and maximize the resources in the buildings. To achieve this goal, a series of projects and initiatives are created, which must be selected and prioritized in order to guarantee maximum efficiency, aligned with the strategic corporate goals. The main problem within the organization is that there is a lack of a methodology and processes for the selection and prioritization of projects, which facilitates the decision-making process. Therefore, the present investigation work takes as a main goal the design of a decision model that allows the selection and prioritization of those projects that provide the maximum benefit to the organizational strategy. To solve the problem, a series of specific objectives were defined, which seek to understand the current context of the organization based on the project selection and prioritization processes, then analyze the best practices in the market in relation to the selection and prioritization processes, to finally be able to establish a comparative analysis between the situation of the organization and the best practices to establish a gap and then a proposal solution that closes that gap. Finally, a customized solution tailored for the nature of the organization is developed, based on the Portfolio Management Methodology developed by the Bible and Bivins authors.
Proyecto de Graduación (Maestría en Gerencia de Proyectos) Instituto Tecnológico de Costa Rica, Área Académica de Gerencia de Proyectos, 2018.