Propuesta de mejoramiento para la gestión de recursos humanos y del tiempo en el departamento de ingeniería de prueba y ensamble en la empresa componentes Intel De Costa Rica S.A.
Intel Corporation is one of major renowned multinational companies in the world and the
number one in the microprocessors manufacturing process for servers and personal
computers, either desktop or mobile, among other things. Big part of this success is due
to the operating process excellence, independently of the geographical location and the
country’s culture where the process is performed.
However, great improvement possibilities have been identified at project level, mainly
due to the formal project management differences between manufacturing sites and
even between departments and work groups. The main objective of this investigation
was to provide a project management improvement proposal that will allow
progressively reach the level of excellence expected by the company and the
corporation in all of his work activities, either operational or services and projects.
This investigation was held in the company “Componentes Intel de Costa Rica S.A.”,
specifically in the process engineering department. The department’s management,
based in the business needs, the mission and vision of this group, and the
recommendations made by the project’s office inside the department, has defined as a
priority to emphasize this investigation on the time and resource management
knowledge areas, at the formal project management level.
The improvement proposal presented was structured based in four main deliverables:
current state investigation of the department in the formal project management
processes, definition of the ideal state of this group at project’s level, gap analysis
between those two states, and the generation of recommendations in order to improve
the project administration processes.
The methodology used was based in a descriptive type investigation, analyzing study
variables through interviews and documents compilation, as the standardization and the
project’s control and follow up processes; that allowed obtaining concrete results related
to the two knowledge areas defined. Making usage of the obtained results and the
analysis performed following the PMI guides, the deliverables defined for this
investigation were developed and completed.
Among the main conclusions obtained were the big improvement opportunities related
to the processes’ standardization, the real performance measurement and the
development plans for the department’s personnel at project level. A great advantage
the process engineering department has is its project’s office recently instituted, key for
the development and monitoring of the improvement plans at project level.
The most important recommendations of this work were oriented in taking advantage of
the infrastructure and tools available inside the company to improve the department’s
project management, and also to focus on using the guides and best practices
established by the PMI, or other international organisms recognized in project
The present investigation had the main intention to create an improvement proposal for
the process engineering department in relation with the project management, aligned
with the corporative vision, in order to be part of the continuous improvement efforts in
Instituto Tecnológico de Costa Rica. Escuela de Administración de Empresas. Escuela de Ingeniería en Computación. Escuela de Ingeniería en Construcción.
Proyecto de Graduación (Maestría en Gerencia de Proyectos) Instituto Tecnológico de Costa Rica, Escuela de Administración de Empresas, 2011.